Blue Haven Pools - Raleigh

Reviews about Blue Haven Pools - Raleigh

• J Sexton

  Jan, 24 2018
  ★ ☆ ☆ ☆ ☆
  We contracted with Blue Haven to build a free form pool for us last spring. The sales person (John Delaforce) used high pressure tactics on us ("I don't have any more times for pre-sale" [discussion with you]), and they were considerably more expensive than 3 other quotes we got, but we went with them because we thought they had a good reputation, and this was a huge investment for us. From the very beginning we were disappointed... the promise of a thorough, well conceived design process never materialized. We wanted expert advice on designing the right pool for us, but what we got instead was a rushed, 'I don't have any time for you' approach. In fact, the draft design we came up with after the first meeting was never modified--when we asked to discuss possible modifications and collaborate more on the shape, they threatened to dramatically delay the start date. Throughout the months of working with them, we were often disappointed with how they scheduled work to be done, despite us going to great lengths to accommodate them, and giving them our schedule ahead of time. Early on in the project we asked for a change (that became necessary because of the design process being cut so short) John Delaforce became angry and immediately called the workers off the job at our house (they were working on another section of the pool). He then proceeded to bind us in a catch-22: either sign a contract agreeing to pay an exorbitant amount for the change, or delay (or permanently stall?) the project. We had no choice but to sign--we had a contract with them and a big hole in our yard. It was essentially extortion. To skip ahead to the end, our pool heater did not work for the first 4 months, during which time they made feeble efforts to repair it; it became obvious that they didn't know how to work their own equipment and that they were covering up their incompetence and the poor installation job they did. When politely confronted with our concerns, the owner of the company, Curtis Brock, became hostile and defensive, and was nothing short of rude and unresponsive.
  BEWARE OF THIS COMPANY-STAY AWAY!!

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